Privacy Policy

Effective from  29/08/2018

This privacy statement covers our company Barker 8 Ltd website www.barkersdiy.com to demonstrate transparency and commitment to users privacy when using our website, social media, subscribing to our newsletters and receiving promotional marketing by email, post or social media. Legitimate interests is the lawful basis in which we collect, store and use data to help us understand and measure our market, our users and improve our performance, website, marketing campaigns and services.

Type of Information We Collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information and purchase history.

We and selected third party services and applications measure and collect session information, including page response times, number and length of visits to certain pages, page interaction information and methods used to browse away from a page to help us improve the website experience and navigation. We may also collect personally identifiable information including name, email, password, communications, payment details including credit card information (currently in store only), comments and feedback, product reviews, recommendations and personal profile.

As part of the process when you conduct a transaction on our website, whether to contact us, make a purchase, subscribe to our newsletter or latest offers and products, we collect personal information you give us such as your name, address and email address. Your personal information will only be used for the specific reasons stated above. We will never sell your data to third party companies. 

Why We Collect Personal Information

We collect Non-personal and Personal Information for the following purposes:

  1. To provide and operate the services

  2. To provide our Users with ongoing customer assistance and support

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services 

  5. To comply with any applicable laws and regulations                                                                         

Our company website www.barkersdiy.com is hosted on a third party platform that provides us with the online platform to display, promote and sell our products and services to you. Your data may be stored through their data storage, databases and their general applications. They store your data on secure servers behind a firewall.

 

How We May Communicate With You

We may contact you to notify you regarding your account, for problems with your account, to resolve a dispute, to collect monies owed, to poll your opinions through surveys or questionnaires, send updates about our company and promotional offers, or as otherwise necessary to contact you to enforce applicable laws and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, social media or by post.

Opt Out or Amend Communication

If you would like to opt of receiving our newsletter, surveys, promotional products and offers or would like to amend how we communicate with you, please contact us by email at info@barkersdiy.com or by post to Barkers 8 Ltd, 8 Queenstown Road, Clapham, London SW8 3RX.

Cookie Policy

Cookies are commonly used when visiting websites. Cookies allows a website to recognise users devices and is a small file of numbers and letters downloaded onto a users device and sent back to the website on each visit. Cookies help us to measure the number of visits and how our website and campaigns are viewed and helps us to make improvements to our site and campaigns.

We do not have not have an option for you to disable cookies we place when visiting our website, however you can control, disable and delete cookies from your browser settings. Please click on the link below for more useful information on cookies and how to control and delete cookies.

Learn more: www.allaboutcookies.org

Cookies and Tracking Tools Types

Clear Gifs

We and certain Third Party Services may employ a software technology called “clear gifs” (a.k.a. Web Beacons/Web Bugs), which enables them and us to improve our Services by measuring their effectiveness and performance. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, however are not stored on your device, but instead embedded within our Services.

 

Flash and HTML5

We and certain Third Party Services may also employ certain tracking technologies known as “Flash cookies” and “HTML5”, mainly for advertising purposes. Various browsers may offer their own management tools for removing or blocking such technologies. 

Behavioural Targeting/Re-Targeting

Third Party Services and ad networks may display advertising on our Website, mobile apps, or manage our advertising on other websites and social media. Such parties may use certain tracking technologies to collect certain information about your activities on the Services and different third party Services to provide you with targeted advertising based on your interests and preferences. You may opt-out of receiving targeted ads and change settings from certain advertisers and ad networks by clicking the link to a third party service website here for UK and EU.

 

http://www.youronlinechoices.com/uk/

http://www.youronlinechoices.eu/

Please note this does not opt you out of receiving all advertising. Your opt-out will only be in relation to the specific advertising. You will continue to receive advertising for which you have not opted out.

 

Cookies We Use 

Cookie name: svSession

Purpose: Identifies unique visitors and tracks a visitor’s sessions on a site  

Life span: Persistent

 

Cookie name: hs

Purpose: Security

Life span: Session

Cookies name: XSRF-TOKEN

Purpose: Security

Life span: Persistent 

Cookie name: smSession

Purpose: Identifies logged in site members

Life span: Persistent (Two weeks)

Cookie name: TSxxxxxxxx (where x is replaced with a random series of numbers and letters)

Purpose: Security

Life span: Persistent

Cookie name: TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters)

Purpose: Security

Life span: Persistent

We also use third party cookies and similar technologies on our website. It's important to note that any third-party services we use linked to our website such as facebook, Facebook Pixel, twitter, Google Analytics or other third party applications placing cookies or utilizing other tracking technologies, will have their own policies regarding how they collect and store information and we have no control over these. As these are external services including any links from our website to external websites or services, such practices are not covered by our Privacy Policy. We recommend you view the Privacy

and Cookie policy for such websites and services linked to our website.

Links to Privacy and Cookie Policy for our partnered services used for our website are provided below with additional links to change your preferences and settings.

https://www.facebook.com/about/privacy

https://www.facebook.com/privacy/explanation/

https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

https://twitter.com/en/privacy

https://support.google.com/analytics/answer/6004245?hl=en

https://tools.google.com/dlpage/gaoptout?hl=en

https://privacy.microsoft.com/en-gb/privacystatement

Withdraw Consent to Process Your Data

If for any reason you do not want us to process your data anymore, please contact us by email info@barkersdiy.com or by post to Barkers 8 Ltd, 8 Queenstown Road, Clapham, London SW8 3RX.

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Queries Regarding Your Personal Information

If you would like to access, update, amend or delete any personal information we have about you, please contact us by email at info@barkersdiy.com or by post to Barkers 8 Ltd, 8 Queenstown Road, Clapham, London SW8 3RX. 

Make A Complaint

If you believe your data has not been handled by us correctly or are unsatisfied with our response to a data query, you can report your concerns by post to: Information Commissioners Office, Wycliffe House Water Lane, Wilmslow Cheshire SK9 5AF or email casework@ico.org.uk.